Warranty
1. Overview
At Successful Minds Limited, we take pride in the quality of our professional-grade beauty and medical equipment. All devices purchased directly from us or through authorised partners come with a 12-month limited warranty from the date of delivery.
This warranty is designed to cover manufacturer defects in materials or workmanship under normal use and condition, so long as the device has been used in accordance with manufacturer guidelines and by an appropriately trained and qualified individual. It does not cover misuse, damage due to improper handling, or unauthorised repairs.
2. What’s Covered
The warranty includes:
Manufacturer defects in electrical or mechanical components
Manufacturing faults that affect device function
Replacement of faulty parts or devices, at the Company’s discretion
Technical support throughout the warranty period
3. What’s Not Covered
This warranty does not cover the following:
General wear and tear, cosmetic damage or scratches
Damage caused by misuse, neglect, or use without appropriate training
Devices that have been modified, opened, or repaired by unauthorised personnel
Consumables or accessories (including heads, nozzles, cartridges, batteries, deterioration of batteries etc.)
Shipping costs associated with return or repair
Damage caused by power surges, fires, accidental damage, liquid contact, or improper storage
Delays in use, business loss, or lost income during downtime
Loan device
4. Customer Responsibilities
The device must be used by a qualified professional with appropriate and accredited training
The Customer must inspect the device within 3 days of delivery and report any visible defects or transit damage
Proof of purchase (invoice or receipt) and serial number must be provided for all warranty claims
Any warranty claim must be submitted in writing to: hello@visageprofessional.co.uk
5. Returns & Repairs Process
If a warranty issue arises:
Contact our support team via email to initiate a warranty assessment
If eligible, the Customer will be asked to return the device or affected part for inspection
The Company will assess whether the fault is covered under warranty
If approved, we will repair or replace the faulty component/device
All postage and transportation costs are the Customer’s responsibility (both to and from the Company or its service centre)
6. Limitations of Liability
Under no circumstances shall Successful Minds Limited be held liable for:
Loss of business, income, or earnings
Treatment outcomes or client reactions
Downtime, cancellations, or missed appointments during repair or return periods
Any indirect, incidental, or consequential damages
This warranty is non-transferable and valid only for the original purchaser.
7. Governing Law
This warranty policy shall be governed in accordance with the laws of England and Wales. All disputes arising in connection with this warranty will be subject to the exclusive jurisdiction of the English courts.
8. Contact Us
If you have any questions or need support regarding a device under warranty, please contact our team: